1、打电话进来: IsYangthere(最常用) IsYangaround(次常用) Hello,MayIspeaktoYangplease Hello,CanItalktoYangplease A.如果接电话的正是本人: Thisishe.(男的) Thisisshe.(女的) ThisisKun-Lin(你的名字) Speaking. Youarespeakingtohim(her) Youaretalkingtohim. B.如果对方想找的是别人: Holdon.(最常见) I\'llgethim,Holdonplease. Holdon,letmeseeifheishere. Onemomentplease. C.如果对方所找的人正好不在: No,Heisout.(最常见) No,Heisnothere.MayItakeamessage No,Heisnotin.. No,Heisnotavailable. No,Hejustwentout,hewillbebackin30minutes.
2、如果打电话时想要找的人不在 Doyouknowwhenhewillbeback Doyouknowwhereheisgoing DoyouknowwhereIcanreachhim Doyouknowhisofficenumber(orworkplacenumber) 回答 No,Iamsorry,Idon\'tknow!(50%) Ihavenoidea(49%) Yes,hisnumberis404-123-4567
3、如果需要留言 MayIleaveamessage 回答 Sure,goahead. Holdon,letmegetapencilandpaper.
4、打错电话时： IsthisWachoviaBank 回答 No,Iamafraidyouhavethewrongnumber. Whatnumberdidyoudial Whatnumberareyoucalling
5、结束对话 Thankyou,haveagoodday. 另外，如果在通话过程中听不清楚，可以说： Pardon Excuseme Iamsorry Sayagain Saywhat Comeagain
